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Your Privacy
At SmartD Technologies Inc (“SmartD Technologies“), we are committed to protecting the privacy and security of your personal information.
This Privacy Policy sets out how we collect, use and disclose your personal information on our website and on our social media, including through the use of cookies. It also explains how you can exercise your rights, including when you wish to access your information or require us to correct it.
When you provide us with personal information via our website or social media channels after reviewing this policy, you consent to our use and disclosure of that information as described in this policy.
In a Nutshell (if you're in a hurry!)
What?
We may collect your contact information and information about your use of our website.
Why?
To personalize content and advertising, provide social media features, analyze traffic to our site, communicate with you, respond to your inquiries, and administer or improve our website.
Who else?
Our partners and service providers in the field of social media, advertising and data analysis on our site.
Cookies
Your device settings may allow you to manage your choices. Options differ depending on the browser you use.
To find out how to change your settings, please refer to the instructions in your browser’s help menu.
How?
When you browse our website, in particular through the use of cookies.
Where?
We are located in Quebec, but some of our partners or service providers may have access to your personal information outside Quebec.
Your rights
You may exercise your rights regarding your personal information by writing to our Privacy Officer YourPrivacy@smartd.tech
Your agreement
You have the right to withdraw your consent to the use and disclosure of your personal information at any time.
However, you may no longer have access to certain features of our site..
For more information, write us at YourPrivacy@smartd.tech
What is personal data?
Personal data may, alone or in combination with other data, make it possible to identify, locate or contact you.
When does this policy not apply?
This policy does not apply to websites operated by third parties over whom we have no control. If you follow a link to a third-party site, the privacy policy of that third-party site applies. We are not responsible for their privacy policies, procedures or practices. We encourage you to review these policies before submitting any personal information to these third-party sites.
How do we collect your personal data?
We collect your personal data.
- automatically, when you visit our website
- when you enter information on our website or on our social media accounts.
With whom do we share your personal data?
We may share your personal data with third parties or service providers. Before sharing your information, we take reasonable steps to ensure that they agree to comply with all applicable laws.
Third party category
What they do
Service providers
We use service providers to process your personal information on our behalf.
The categories of service providers who process your personal information are as follows:
- Providers for the production of statistics on the use of our website
- Or providers for the management of the website.
- Or providers for the management of newsletter
Partners for social media, advertising and data analysis
We may share information about your use of our website with social media, advertising and data analysis partners who may combine it with other information you have provided to them or that they have collected from your use of their services.
These partners include
- Google Analytics
We may also share your personal information when required by law, regulation, court order, subpoena, valid demand or search warrant, or in response to a government investigation or other lawful request.
What information do we collect and why?
We collect only the personal information we need. For example, we may collect the following information:
Contact details:
Which ones?
- Your full name
- Your e-mail address
- The name of the company you work for
- The source of your relationship with us
- The content of your message, if you choose to include personal information
Why?
- Respond to your request
- Contact you.
Browsing information:
Which ones?
- Connection address (IP)
- Information about your device
- Date, time and duration of your visits
- Pages viewed
- Browsing preferences and habits
Why?
- Operate, maintain and improve the functionality of our website or social media.
- Understand your usage patterns and preferences.
- Produce statistics to understand how you interact with our website.
Exceptionally, we may need to use your personal data to
- meet our legal obligations,
- prevent cyberthreats and fraud,
- respond to requests, warrants and orders from courts and other agencies,
- protect your rights and interests and ours
- cooperate in legal proceedings or investigations.
Where do we store your personal data?
Our servers are hosted by Amazon (AWS) and Google. We may host and process your personal information outside Quebec.
If so, your personal information may be subject to different privacy rules. It is then subject to the laws of that jurisdiction and may be disclosed to the government, courts or law enforcement or regulatory agencies of that country.
However, our practices regarding your personal information are at all times governed by this policy and by applicable Canadian and Quebec privacy laws
How long do we keep your personal data?
We will retain your personal data for as long as we need it for the purposes described in this policy, to comply with our legal obligations, to resolve disputes or to enter into agreements with our customers or partners.
If you provide us with your personal data via the Contact Us page, we will retain them three years after processing your message, unless we have an obligation to retain it longer.
How do we protect your personal data?
Measures
We have put in place physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold about you.
We have a personal information incident response plan. This plan provides, among other things, that we will inform the authorities and the persons concerned when we are required to do so.
Limiting access
Only authorized personnel who need to consult your personal information in the course of their duties have access to it. In addition, employee access to the server is subject to double authentication.
A word of caution
However, no security measure is absolute or totally guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that data you have provided to us has been compromised), please contact us immediately at the address listed in the How to contact us section
What are your rights regarding your personal data?
To exercise your rights, you can write to our Privacy Officer using the contact details in the How to contact us section. Before responding to your request, we may ask you for proof of identity to ensure that it is really you.
Access, removal and correction
You may access the personal data we hold about you and, where appropriate, ask us to rectify it to the extent permitted by law. You may also request the removal of obsolete or inappropriate information.
Agreement withdrawal
You may withdraw your agreement to the use and disclosure of the personal data collected.
How to contact us?
Our Privacy Officer will respond to your requests, for example if you have any questions about this policy and will deal with any complaints you may have about our privacy practices. You can contact him or her at the following coordinates:
Chief Privacy Officer
SmartD Technologies inc.
425 rue Guy, Suite 210
Montréal
Québec (Canada) H3J 1S9
yourprivacy@smartd.tech
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