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Your Privacy
At SmartD Technologies Inc (“SmartD Technologies“), we are committed to protecting the privacy and security of your personal information.
This Privacy Policy sets out how we collect, use and disclose your personal information on our website and on our social media, including through the use of cookies. It also explains how you can exercise your rights, including when you wish to access your information or require us to correct it.
When you provide us with personal information via our website or social media channels, you consent to our collection, use and disclosure of that information as described in this policy.
In a Nutshell (if you're in a hurry!)
What?
We may collect your contact information and information about your use of our website.
Why?
To personalize content and advertising, provide social media features, analyze traffic to our site, communicate with you, respond to your inquiries, and administer or improve our website.
If you are a supplier or customer of SmartD, we may use personal information to contact you, to provide services to you, or to otherwise fulfill and manage our contractual obligations with you.
With Who?
Our partners and service providers.
Cookies
Only browser cookies are turned on by default. You can choose your cookie preferences the first time you access our site.
Your device settings may also allow you to manage your choices. Options differ depending on the browser you use.
To find out how to change your settings, please refer to the instructions in your browser’s help menu.
How?
When you browse our website, in particular through the use of cookies or when you provide your personal information to us.
Where?
We are located in Quebec, but some of our partners or service providers may have access to your personal information outside Quebec.
Your rights
You may exercise your rights regarding your personal information by writing to our Privacy Officer YourPrivacy@smartd.tech
For more information, write us at YourPrivacy@smartd.tech
What is personal information?
Personal information is information which relates to you and which may, alone or in combination with other data, either directly or indirectly, make it possible to identify you.
When does this policy not apply?
This policy does not apply to websites operated by third parties over whom we have no control. If you follow a link to a third-party site, the privacy policy of that third-party site applies. We are not responsible for their privacy policies, procedures or practices. We encourage you to review these policies before submitting any personal information to these third-party sites.
This policy does not apply to employees of SmartD. If you are an employee of SmartD, we invite you to consult our Employee Privacy Policy.
How do we collect your personal information?
We collect your personal information:
- automatically, when you visit our website
- when you enter information on our website or on our social media accounts.
- when you otherwise provide personal information to us in the context of your business relationship with us.
What information do we collect and why?
We collect only the personal information we need. For example, we may collect the following information:
Contact details:
Which ones?
- Your full name
- Your e-mail address
- The name of the company you work for
- The source of your relationship with us
- The content of your message, if you choose to include personal information
Why?
- Respond to your request
- Contact you
Provide the services requested by you
- Fulfill our contractual obligations with you or the Company you are employed by or otherwise affiliated with
Browsing information:
Which ones?
- Connection address (IP)
- Information about your device
- Date, time and duration of your visits
- Pages viewed
- Browsing preferences and habits
Why?
- Operate, maintain and improve the functionality of our website or social media.
- Understand your usage patterns and preferences.
- Produce statistics to understand how you interact with our website.
- Generally speaking…
Exceptionally, we may need to use your personal information to
- meet our legal obligations,
- prevent cyberthreats and fraud,
- respond to requests, warrants and orders from courts and other agencies,
- protect your rights and interests and ours
- cooperate in legal proceedings or investigations
- in other situations as permitted by applicable laws.
With whom do we share your personal information?
We may share your personal information with third parties or service providers. Before sharing your information, we take reasonable steps and steps required by Law to ensure that our services providers agree to comply with applicable Laws, including by entering into data processing agreements or conducting data privacy impact assessments..
Third party category
What they do
Service providers
We use service providers to process your personal information on our behalf.
The categories of service providers who process your personal information are as follows:
- for the production of statistics on the use of our website
- for the management and maintenance of the website.
Partners for social media, advertising and data analysis
We may share information about your use of our website with social media, advertising and data analysis partners who may combine it with other information you have provided to them or that they have collected from your use of their services.
These partners include, for example,
- Google Analytics
We may also share your personal information when required by law, regulation, court order, subpoena, valid demand or search warrant, or in response to a government investigation or other lawful request.
Where do we store your personal information?
Our servers are hosted in Quebec (Canada).
In some cases, our service providers may be located outside of the province of Quebec, meaning that your personal information may be communicated outside of the province of Quebec. In these cases we will only transfer your personal information outside of Quebec as permitted by applicable law. If such transfers occur, your personal information may be subject to the laws of that jurisdiction and may be disclosed to the government, courts or law enforcement or regulatory agencies of that jurisdiction.
However, our practices regarding your personal information are at all times governed by this policy and by applicable Canadian and Quebec privacy laws.
How long do we keep your personal information?
We will retain your personal information only for as long as we need it for the purposes described in this policy, to comply with our legal obligations, to resolve disputes or to enter into agreements with our customers, service providers, suppliers or partners, or as otherwise permitted by law.
How do we protect your personal information?
Measures to protect your personal information
We have put in place physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold about you.
Some of the measures we have adopted include the following:
- Ensuring that your personal information is only shared on a need-to-know basis;
- Adopting a personal information data retention schedule;
- Adopting an internal process for the management and reporting of confidentiality incidents.
We nevertheless remind you that no security measure is absolute or totally guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that data you have provided to us has been compromised), please contact us immediately at the address listed in the How to contact us section.
What are your rights regarding your personal information?
To exercise your rights, you can write to our Privacy Officer using the contact details in the How to contact us section. Before responding to your request, we may ask you for proof of identity to ensure that it is really you.
The rights that you have with respect to your personal information may vary based on your jurisdiction of residence. Residents of the province of Quebec have the following rights:
Right to Access: You have the right to access and receive a copy of your Personal Information that we hold. Upon written request and confirmation of your identity, we will provide you with your personal information that we hold. Upon request, we will also inform you of the manner in which your personal nformation is being used and a description of the persons to whom that information has been communicated. To the extent permitted by applicable laws, reasonable fees may be charged for the production of copies of your personal information;
Right to Rectification: You have the right to request that we update, complete, or correct inaccuracies in your personal information that we hold, if you demonstrate the inaccuracy or incompleteness of your personal information that we hold. If necessary, we will send the corrected personal information to third parties to whom the information has been communicated. If a request regarding the accuracy of your personal information that we hold is not resolved to your satisfaction, we will annotate same with a note that a correction was requested but not made.
Right to Withdraw Consent: You have the right withdraw your consent to our use, communication, or further processing of your personal information at any time after you have consented. Please note that this may impact our ability to continue to provide certain products, services or functionalities to you. Withdrawing your consent does not affect the lawfulness of any use or communication of your personal information by us up to that point, and does not oblige us to delete your personal information if we are otherwise allowed to retain it under applicable law.
Right to Data Portability: You have the right to obtain a machine-readable copy of your Personal Information that we hold or to have us transfer it to another third party of your choice.
Right to De-indexation: You have the right to request, in certain circumstances, that we cease disseminating your personal information or to de-index any hyperlink that allows access to that personal information by technological means, if such dissemination contravenes applicable.
How to contact us?
Our Privacy Officer will respond to your requests, for example if you have any questions about this policy and will deal with any complaints you may have about our privacy practices. You can contact the Privacy Officer at the following coordinates:
Person in Charge of the Protection of Personal Information
SmartD Technologies inc.
425 rue Guy, Suite 210
Montréal
Québec (Canada) H3J 1S9
yourprivacy@smartd.tech
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